Conversational Product Finder Across a 50,000-SKU ERP Catalogue
A Claude-powered chat widget embedded in the client's e-commerce front-end, connected live to a 50,000-SKU ERP catalogue (SAP, Dynamics, or Odoo). Customers describe what they want in plain language; the system runs real-time vector similarity search filtered by live stock and returns ranked picks with cross-sell suggestions — zero ERP or storefront code modified.
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Real-Time ERP Catalogue Sync
All 50,000 products — including stock levels, pricing, categories, and attributes — synced to pgvector every 15 minutes via ERP REST API. No stale results, no discontinued items in suggestions.
Natural Language Intent Extraction
Claude API parses customer requests — including vague, multi-attribute, or conversational queries — into structured search parameters covering category, material, size, price range, and use case.
Hybrid Search Engine
Vector similarity, keyword, and structured attribute filters executed as a single query — returning relevant results even when the customer's terminology doesn't match the catalogue's product names.
Live Stock & Pricing Filter
Out-of-stock and discontinued products excluded from all responses at query time. Live pricing applied per customer account tier where ERP supports it — no suggestions for items the customer can't actually buy.
Cross-Sell Suggestion Engine
Co-purchase clustering surfaces accessories, consumables, and complementary items alongside each primary result — increasing average order value per session.
JavaScript Snippet Deployment
The entire chat widget is deployed via a single embeddable JavaScript snippet. Zero changes to ERP configuration, storefront templates, or existing checkout flow required.
Technologies Used
Key Outcomes
Average basket value increase after deployment
Search-to-purchase conversion rate improvement
ERP or storefront code changes required for deployment
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